The Superbowl is over, the packers beat the Steelers, but what really seems to matter these days is what was the best ad. Every year we hear more and more in advance about what the ads, we get sneak previews and hear about how much it’s costing. But what is really about. The ad agencies love the whole thing as it is used a vehicle to justify their existence and continue the whole ‘brand’ myth they love to promulgate, the media loves it because of the income it generates for them, but what about the shareholders? Are superbowl advertisers getting a return on their investment for their shareholders?
When I started out in business my boss at the time was an amazing leader, with great clarity of thought and focus. He instilled in me a principle that I have held true to throughout my professional career and one that I think it very relevant to review at Superbowl time. He said that at any time you make a decision about spending money in business, you should challenge yourself and ask – “would the shareholders pay for this?”
You want to meet with your colleagues at the other side of the world to review marketing strategy or discuss innovation – fine, would the shareholders pay for this?
You have the opportunity to sponsor a high profile trade conference – would the shareholders pay for this?
The more you ask this question, the more metrics bound you become as a marketer and the more successful. Why? Because you start to focus on what really makes a difference in marketing.
Measurement of the ‘success’ of a lot of the superbowl advertising will revolve around meaningless ‘likeability’ ratings that will be reported by the media (look at the number of self serving, self congratulatory media items published today (e.g. http://adage.com/superbowl/)).
The real measure of success for anything costing $3m for air time alone (never mind the production costs, agency fees and internal time and effort spent on developing the campaigns) has to be at the bottom line or in terms of share: it has to be seen to build the business, or no matter how good the campaign the money was wasted.
Measurement of the effectiveness of marketing has suffered in this age of social media and conversations, because some people are prepared to accept meaningless measurements (such as page views, impressions, hits etc) as sufficient to gage success. Effective (valuable to the shareholders) advertising needs to be successful at stimulating targeted customers to adopt the specific behavior needed to grow sales.
So:
- Will more people looking for savoury snacks buy Doritos because of an ad where a Doritos geek engages in some deviant behavior because of his adoration of Doritos?
- Will consumers who need an in between meals hunger blaster purchase more Snickers having seen Roseanne Barr given floored by a tree?
- Has the image of Chrysler been elevated so that when I am looking to buy my next car I will consider the Chrysler 200 because I know it is made in Detriot and Eminem endorses the vehicle?
- Is Pepsi Max now going to be my new low calorie beverage of choice because it tastes as good as the original?
How should we judge these ads? By investigating their perceived (and after the sales results are in, real) effectiveness which means identifying and assessing:
- the intended communications strategy
- the communications behavior objective
- the campaign idea
- the execution
For each ad we need to consider who was the target market, what was the benefit they sought to communicate and what were the reasons to believe that supported that benefit. In some cases this is really quite obvious – for instance, Snickers has essentially been running the same ad for a number of years so we know what it’s about – for others it’s more difficult to assess.
If there is a real campaign strategy identified the next question is whether or not the team came up with a good campaign idea. It’s that campaign idea that transforms the strategy into a compelling consumer language that drives a behavior change in the consumer.
What we saw yesterday was some very strong execution, however, if that execution has not delivered against a relevant, meaningful and differentiated strategy it cannot be said to have been an effective piece of communication.
Execution is the part of communications that most people want to get into very early. This is where the agency likes to shine and is seen by many marketers as the most ‘fun’ part of their jobs – which is why execution all too often starts before the strategy and the idea are fixed. MArchitects cannot blame the agencies for poor execution: they can only work with the brief they are given.
If everything is done right, then this is the point that brand positioning will become evident through brand linkage and the emotional energy kicks in driving the change or behavior that the advertisers target.
We will all be looking carefully at these ads over the coming months, and I am sure that some are already being considered for industry awards (yes, I have my favorites as well, but that’s all irrelevant until I actually put my money behind my mouth/mind), but we have to keep asking again and again and again: how did these ads help grow their companies? If there’s not growth as a result of the campaigns, I don’;t care how good the ad, it was not effective marketing: pretty, but not effective, and I know my shareholders care a lot more about effective than pretty.